July 13, 2021 9:35 AM
The City of Santa Monica advises everyone in Santa Monica that some 9-1-1 calls are experiencing routing issues and may not successfully connect to Santa Monica dispatch. The service impacts both cellular and land lines in the Santa Monica area.
If you call 9-1-1 and hear a rapid busy tone or other disruption, hang up and call 310-458-8491 to be connected to Santa Monica public safety dispatchers or text 9-1-1.
Landline and Verizon cell service customers calling 9-1-1 may experience their call being answered by another dispatch office. Stay on the line and your phone call will be transferred to Santa Monica Public Safety Communications.
AT&T and T-Mobile cell service customers who they experience a busy tone when calling 9-1-1 should hang up and call 310-458-8491 or text 9-1-1 to connect to Santa Monica dispatcher.
Currently, there is no ETA for service restoration, as the utility company is still diagnosing the problem.
Santa Monica Police and Fire are actively responding to calls for service in Santa Monica. Santa Monica Police is patrolling business districts and neighborhoods as an additional precaution. Santa Monica has a multi-departmental response team that is supporting the work of technology and regional public safety partners as they work to resolve the root cause of the disruption as quickly as possible.
To stay informed and receive the latest emergency updates, text SMALERTS to 888-777. Updates on the 9-1-1 disruption will be made to https://www.santamonica.gov/9-1-1-disruption-july-12-13-2021.
Here is a video with instructions on how to text 9-1-1: https://www.youtube.com/watch?v=FA4LNnSUdiI.
Public Information Officer
Office of Emergency Management